Services
The office of the Ombud provides a safe and objective environment in which individuals can air their concerns, receive appropriate referrals, be advised of relevant policies and procedures, and discuss formal and informal options for addressing these concerns.
The Ombud operates independently of UCT's authority structures and reports to the Chair of Council, but has access to the university's Senior Leadership Group (SLG) in order to convey perceived issues on campus.
These reports are based on anonymous aggregate data to maintain confidentiality.
When considering an issue or concern, the rights of all parties involved are taken into account. The office of the Ombud supplements, but does not replace, the university's existing resources for conflict resolution.
How can the Ombud help?
Evaluation of options
The Ombud helps you look at the issue from all perspectives and helps you identify the options available to you. In all interactions the Ombud will remain impartial and your case will be handled in strict confidence.
Upward feedback
With your permission, the Ombud, as a neutral third party, may give feedback to other stakeholders. This will done either by making recommendations for change, or presenting options for addressing the issues raised as a result of the dispute.
Information referral
The Ombud can assist visitors to resolve their disputes by redirecting their concerns to other offices that may be better suited to mediate a disagreement.
Informal fact finding
The facts of the conflict may have to be investigated with the permission of the visitor, for a balanced and comprehensive picture of the problem to emerge.
Mediation
Mediation is an informal and voluntary process which takes place with the consent of all parties involved to negotiate and arrive at their own settlement. UCT has trained mediators who can handle this type of work across campus.
Further information can be found in the Office of the Ombud can be found in the Office of the Ombud brochure.
Contact
Physical address:
Old Staff Cottages
Lovers Walk
Lower Campus (directly opposite the School of Dance)
Rondebosch
Zetu Makamandela-Mguqulwa
Tel: 021 650 4805
Link
Monday Paper article
14 March 2011
