Services & facilities
ResNet
Roles & responsibilities
In order to facilitate support and communications between the different parties, the roles and responsibilities associated with ResNet were jointly discussed and defined by ICTS and SH&RL.
According to the agreement between ICTS and SH&RL:
- ICTS is classified as the "Supplier"
- SH&RL is defined as the "Customer"
- Students are defined as the "end users" of the services
In a more contextual format:
Customer: Residents who have network connectivity from their rooms, in UCT accommodation managed by SH&RL
Suppliers: Student Housing & Residence Life (SH&RL), with assistance from Information and Communication Technology Services (ICTS).
Note: ICTS does not support undergraduate students. Provision of support to undergraduates is a faculty responsibility, and this is mostly provided via faculty and departmental student computing microlabs. In the case of residences, the equivalent body responsible for support is Student Housing & Residence Life. Post-graduate residents can contact the IT Helpdesk for application support only (excludes hardware).
