Services & support


Zetu Makamandela-MguqulwaWelcome to the UCT Office of the Ombud

The Office of the Ombud provides a safe and objective environment in which individuals can air their concerns, receive appropriate referrals, be advised of relevant policies and procedures, and discuss formal and informal options for addressing these concerns. The Office of the Ombud operates according to the principles listed below, thereby functioning according to the IOA (International Ombudsman Association) Code of Ethics:

  • Independence - The Ombud operates independently of UCT's authority structures and reports to the Chair of Council, but has access to the university's Senior Leadership Group (SLG) in order to convey perceived issues on campus.
  • Informality - The Office of the Ombud supplements, but does not replace, the university's existing resources for conflict resolution.
  • Impartiality - The Office of the Ombud considers the rights and interests of all parties involved while endeavouring that fair process takes place.
  • Confidentiality - The Office of the Ombud will not identify visitors without prior permission to do so. Permanent records are not kept. Reports are based on anonymous aggregate data.

Nondisclosure agreement: By talking to the Ombud, visitors and the Ombud agree that the Office of the Ombud will not disclose or keep records of individually identifiable information; the Ombud will not testify or participate in any formal proceeding: communications with the Ombud are privileged, and this privilege is held by the Office of the Ombud and cannot be waived by others. This agreement results in confidentiality and leads to the provision of a safe and neutral place for the discussion of any concern by any member of the UCT community.