Services & facilities

ResNet

Roles & responsibilities

In order to facilitate support and communications between the different parties, the roles and responsibilities associated with ResNet were jointly discussed and defined by ICTS and SH&RL.

According to the agreement between ICTS and SH&RL:

• ICTS is classified as the "Supplier"
• SH&RL is defined as the "Customer"
• Students are defined as the "end users" of the services

In a more contextual format:

Customer: Residents who have network connectivity from their rooms, in UCT accommodation managed by SH&RL

Suppliers: Student Housing & Residence Life (SH&RL), with assistance from Information and Communication Technology Services (ICTS).

Note: ICTS does not support undergraduate students. Provision of support to undergraduates is a faculty responsibility, and this is mostly provided via faculty and departmental student computing microlabs. In the case of residences, the equivalent body responsible for support is Student Housing & Residence Life. Post-graduate residents can contact the IT Helpdesk for application support only (excludes hardware).

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