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SERVICES & OPERATIONS

Properties & Services


Maintenance

FAQ

I have a maintenance issue, what do I do?
  1. Complete the maintenance request form BAS11 - UCT Request for Building Maintenance. Additional information about accessing, completing and submitting the BAS11 form may be found in the help document or by viewing the video.
  2. Your request for building or equipment maintenance will be:
    • logged immediately and a SAP Plant Maintenance (PM) notification number will be allocated and sent to you by email
    • A copy of the submitted form will be saved in your Sent Mail folder by default
    • Progress on your request will be communicated to you via regular email updates
  3. Once logged, the maintenance request is prioritised by the area maintenance manager or his/her staff.
  4. Maintenance managers
    • Upper Campus Maintenance, Peter Byne
    • Other Campus Maintenance (Middle, Lower, Health Sciences and Hiddingh Campus), Matholi Hlophe
    • Residence Maintenance, John Peters
I submitted a Maintenance Request Form but have not received a notification number?

Contact the maintenance help desk on Tel: 021 650 4321/2 or maintain@uct.ac.za with your query and a copy of your completed form that will be found in your sent items folder

I am a student in residence with a maintenance issue. What do I do?
  1. Contact the Residence Facilities Officer (RFO) in your Residence.
  2. The RFO will notify the assigned Residence Handyman, who will attempt to resolve the issue within 24 hours.
  3. If the Residence Handyman is unable to resolve the issue the RFO or sub-warden will log your issue with the maintenance help desk by completing the maintenance request form BAS11 - UCT Request for Building Maintenance.
  4. Once logged, the maintenance request is prioritised by the area maintenance manager or his/her staff.
    • Residence Maintenance Manager John Peters
  5. Should you not receive any feedback within the stipulated period, you may contact the RFO or sub-warden.
I have a maintenance issue, what should I NOT do?
  1. Do not try to fix the problem yourself.
  2. Do not get an outside contractor to fix it for you. (This is in order to preserve the current infrastructure, maintain standards and specifications and also to comply with our health and safety standards)
  3. Do not report it directly to third party providers such as Firespec, Metro, Fedics, Supercare or G4S as they cannot assist in this regard.
  4. Any problems with an appointed out-tasked contractor should be brought to the attention of Properties and Services through the relevant area maintenance manager or the Director: Maintenance and Operations and not directly with the contractor. This is to ensure that the problem can go through the necessary channels and be dealt with swiftly.
Why has a job that was logged after mine been given priority?

Emergencies take priority. Longer-term maintenance is dependent on the nature of the issue and funding.

I am unsure about a maintenance query or cost?

Discuss your query with the relevant area maintenance manager or the Director: Maintenance and Operations before the work commences, otherwise the charges will be the responsibility of the faculty or department.

Can I undertake my own maintenance, alterations or improvements?

The short answer is No. But please read further to understand why not.

  1. Only the P&S's Projects and Capital Works or Maintenance and Operations is authorised to perform building maintenance, alterations or improvements. Any work done by faculties and departments or their appointed contractors that involves the alterations of a campus building must be done with the full knowledge and approval of Properties and Services to ensure that all national building regulations, local and municipal bylaws are met and that university standards are maintained.
  2. At the meeting of 8th May 2002, University Council reaffirmed as policy that the Properties and Services Department is responsible and accountable for all building operations on University owned and managed property; is authorised and allowed to control any and all building operations on University owned or managed premises; may halt and make good, instances of building operations where no authority exists; and must take action where such unauthorised building operations are found.

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Contact us

Help Desk
Tel: 021 650 4321

BAS11 - UCT Request for Building Maintenance

Help Document

Help Video